I finally found a human at the prison yesterday. They have no record of my application for visitation. "You need to call these people at this number" I cried, I just want to see my son before Christmas! She offered to fast track it for me if I emailed her the materials. So I did. Then I called the "people" who told me my application was received on Sept. 9th and approved that week, "you need to call the facility..." I cried again. They are resenting the approval and I have to wait for the prison again. Why does this have to happen? They have stolen 3 months of visiting away from me! Trying to be patient, but this is so frustrating
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Well, they finally got it all corrected and I am going to see my son tomorrow! And I already scheduled for January!!
I"m in healthcare, so I know how "systems" work, but it seems to me that this is ridiculous. Still no word from the prison or a response to my email.